Warranty

If goods that have been supplied by Cilock are defective, Cilock must, at its own discretion, either repair or replace the article.

If the repair or replacement is unsuccessful, the ordering party can withdraw from the contract or demand a reduction in the price, providing the defect is substantial.

If a quality or durability warranty provided by Cilock proves not to be applicable, the ordering party can request payment for damages in place of the aforementioned rights, providing Cilock was responsible for the defect.

In the case of obvious defects, Cilock must immediately be notified in writing of defects regarding the type, quality and quantity, or within 10 calendar days at the latest.

Cilock will consider a warranty invalid if the relevant assembly or installation guidelines have not been followed or the guidelines of suppliers of products which are connected to our products are not followed. The same applies when changes to the settings have been carried out by the ordering party or a third party without authorization.

If the notification of a defect is justified and has been raised in time, the ordering party can exercise the aforementioned rights. The ordering party shall not be entitled to any further claims, including additional claims for damages if Cilock is not to be blamed at least for gross negligence. In any case, liability is limited to the damages which can be predicted at the time of contract conclusion.

The warranty period for products supplied by Cilock is 24 months unless mentioned otherwise. In the case of the supply of items, this period starts from the date of acceptance in the case of factory or building work.